Responsible Gambling
At VegaDream we take responsible play seriously. We want you to enjoy your time with us while staying in control. This page explains the principles we follow, the tools available to manage activity, and where to turn if you feel your play is becoming risky. If you ever need help, we encourage you to reach out to our support team for practical assistance.
Player protection principles
We prioritise player safety and controlled play. Our approach is to offer clear information, practical control tools, and prompt support so customers can make informed choices. We do not tolerate underage play, multi-account abuse, or use of funds from illicit sources.
Activity-control tools
Deposit limits
You can set daily, weekly, or monthly deposit limits to control how much you add to your account. Limits can be increased or decreased from your account settings, although increases may be subject to a cooling-off period to prevent impulsive changes.
Loss limits
Loss limits help you cap how much you can lose over a chosen period. These limits block further play once reached and can be adjusted in your account controls. Using loss limits is a simple way to keep your spending predictable.
Time limits and account breaks
Time limits and voluntary breaks allow you to restrict how long you play in a single session or over a day. Short time-outs are useful for taking a pause, while longer breaks give you time to reassess your activity without access to the account.
Self-exclusion
If you need a longer interruption, self-exclusion is available. You can request a temporary or permanent self-exclusion through your account area or by contacting support via live chat or email. During self-exclusion your account access and marketing contact will be suspended.
Signs of problematic behaviour
- Playing longer than intended or chasing losses
- Borrowing money or spending beyond your means to play
- Neglecting work, family, or social commitments because of play
- Repeatedly hiding play activity from others
Tips for maintaining control
- Set realistic deposit and loss limits before you start
- Use time-outs when you feel that play is becoming compulsive
- Keep a clear budget and never use money earmarked for bills
- Talk to a friend or family member if you notice worrying patterns
Professional help and support
If you think you or someone close to you has a gambling problem, seek professional advice. Local support organisations and treatment services can provide confidential guidance and practical coping strategies. For immediate account help or to discuss tools and exclusions, contact our support team; the Vega Dream support staff can explain options and assist with next steps.