User Terms and Conditions

These Terms and Conditions describe the rules that govern your use of the VegaDream platform and our services. They explain the relationship between us and our players, including account responsibilities, eligibility, promotions, payments and how we handle disputes. By using the site you agree to comply with these terms and any additional rules that apply to specific promotions or features.

Account responsibilities

You are responsible for keeping your account details accurate and for maintaining the confidentiality of your login credentials. Each player may hold only one account unless otherwise permitted. We may require identity verification before certain actions, such as withdrawals. If we suspect misuse, fraud or a breach of these terms we may restrict, suspend or close accounts while we investigate.

Eligibility requirements

To use our services you must meet the minimum age requirement of 18 years and be legally permitted to gamble under the laws that apply to you. You must not open an account if local law or any regulator prohibits you from playing. We reserve the right to refuse or close accounts that do not meet eligibility rules.

Acceptable platform use

Our platform is for lawful, personal use only. Prohibited activity includes collusion, use of automated tools or bots, money laundering, chargeback abuse, multi-accounting and any attempts to manipulate games or promotions. If you engage in prohibited conduct we may withhold funds and close your account.

General bonus and promotion rules

Promotions and bonuses are subject to specific terms in addition to these general rules. Promotional offers may require a qualifying deposit and are limited to one per player, household, IP address and payment method unless stated otherwise. Bonus funds are not withdrawable until wagering requirements are met. Active bonuses must normally be wagered within 7 days unless an offer states a different period. The maximum allowed bet while a bonus is active is typically €4 per spin or round unless a promotion specifies otherwise. We may void or reclaim bonuses in cases of abuse.

Deposits and withdrawals

We accept a range of payment methods, including major cards, e-wallets, bank transfers and selected cryptocurrencies where available. Minimum deposit amounts commonly start from €10, while qualifying deposits for bonuses may require a higher minimum, often €20. Minimum withdrawal amounts are commonly €30. All deposits and withdrawals are subject to verification checks and applicable limits. Processing times vary by method and may be affected by verification requirements. Additional limits and conditions may apply to high-value transactions.

Dispute resolution

If you have a question or dispute please contact our support team first at [email protected]. We will review complaints promptly and provide a response. If you are not satisfied with an outcome we will explain available escalation steps. Decisions made under these terms are reached after review of account activity and supporting documentation.

Updates to these terms

We may update these Terms and Conditions from time to time. We will publish any updates on the site and, where appropriate, notify you. Continued use of the service after changes are posted constitutes acceptance of the revised terms. For clarity on any point, please contact our support team for assistance.

References to Vega Dream in specific product or support pages are part of our site terminology and do not change these terms or your obligations under them.