Player Privacy Policy
At VegaDream we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what data we collect when you use our casino and sportsbook services, how we use and store that data, and the choices available to you. We aim to be clear and practical about privacy so you can manage your account and play with confidence.
Types of data we collect
Personal data
When you register an account or contact support we may collect personal information such as your name, email address, date of birth, postal address, phone number, and identity documents where verification is required. We only collect the details needed to open and maintain your account and to meet verification requirements.
Technical data
We collect technical information about your device and connection. This may include IP address, browser and device type, operating system, language settings, and information about how you navigate and use the site. This data helps us keep the service working and improves performance on desktop and mobile.
Transactional data
We record information about deposits, withdrawals, wagers, game activity, bonuses and account balances. Transactional records are used to process payments, manage account limits, detect fraud, and respond to disputes.
How we use your information
We use data to operate your account, process transactions, verify identity, provide customer support, prevent fraud, and comply with legal obligations. We also use information to personalise your experience, send service messages and relevant account notices, and to analyse usage trends so we can improve our services.
Data protection practices
We store data on secure systems and restrict access to authorised personnel only. We apply technical and organisational measures to protect information from unauthorised access, use, alteration or disclosure. Where we transmit sensitive data, we use encryption and secure protocols. No system can be guaranteed 100% secure, but we follow industry-standard practices to reduce risk.
Cookies and tracking technologies
We use cookies and similar technologies to remember preferences, support login and session management, and to analyse site usage. Some cookies are essential for account functions, while others are used for analytics and performance. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect site functionality.
Information sharing and third parties
We may share information with payment processors, identity verification services, and service providers who perform functions on our behalf. We require these partners to protect data and only use it for the agreed purposes. We will not sell your personal information. We may also disclose information if required by law or to protect the safety and rights of our users.
User rights
You have the right to access, correct, or request deletion of personal data held about you, subject to applicable legal and operational restrictions. You may also request restrictions on processing or object to certain uses. To exercise these rights, contact our support team. For account security we may require identity verification before taking action on an account.
Access, correction and deletion
To review or update your information, sign in to your account or contact support. If you request deletion, we will take reasonable steps to remove your personal data while retaining any records we are legally required to keep. For assistance, email [email protected] or use the in-site help options.
Privacy policy updates
We may update this policy to reflect changes in our practices. When significant changes occur we will notify you through the site or by email. Continued use of our services after an update indicates acceptance of the revised policy. For questions about this policy contact [email protected] or consult your account help pages for more information about Vega Dream privacy practices.